Privacy Policy

Privacy Policy

At bookaflower.com we value our customers, and respect your privacy. Any information that is provided by the customers will remain confidential. We collect personal details to build a long-term relationship with you, improve our product offerings, and to communicate information about products, services, and promotions. We may disclose information to companies that work with us and assist us in providing services to you. We will not share your information with any third party without your prior permission or any prior notification. You can always find the most recent version of our privacy policy on this page.

What information does bookaflower.com collect and why?

We collect information that you give us when you place an order, register with us, send us an e-mail or call us. This information may include the following: name, mailing address, e-mail address, and phone number. It may also include information that you submit about other people; for example, the name and address (e-mail and postal) of a recipient. We only use the information during our deliveries.

Who does bookaflower.com share information with?

We will share personal information of our customers with our agents, representatives, and trusted service providers and contractors for limited purposes, including fulfilling customer orders; offering certain products and services in connection with our Web site and delivery; communicating to customers about innovative offers, providing customer service, enhancing and improving customers' shopping experiences, enabling access to our partners' sites, and completing credit card transactions. Third parties are not allowed to use this information for any purpose except fulfilling orders and answering your queries. Apart from the purposes described above, we will never share your personal information with any other third parties unless we have your prior permission or you have been notified earlier. www.bookaflower.com reserves the right to cooperate with law enforcement officials in the investigation of alleged unlawful activities of our customers related to electronic communication transmitted via our site. www.bookaflower.com will not be legally responsible for such disclosures. We may also provide information to other organizations for fraud protection and reduction of credit risk. We might share demographic and statistical information with some of our partners. This is not linked to any personal information that can identify any individual person.

What technical devices and processes does bookaflower.com use to collect information about you?

We use technology that allows us to identify the type of browser you are using, the web site from which you are accessing bookaflower.com and the pages you view as you browse through our site. This technology helps us to compile aggregate statistics about our customers and their use of bookaflower.com, which allows us to make improvements in the design and content of the website, which in turn helps us to serve you better.

What are cookies and how does bookaflower.com use them?

A cookie is a small file that can be stored on your computer's hard drive. bookaflower.com uses cookies to provide features such as shopping cart and to determine when customers have previously visited our site. If you choose to set your browser to reject cookies, we will not be able to make the auto-login functionality available to you, which include giving you access to your account without first entering your bookaflower.com user name and password.

What is an IP address and how does bookaflower.com use it?

An IP address is a number that is assigned to your internet connection when you are using a particular browser to access the Internet. Like most websites, the servers that host our website automatically identifies your computer by its IP address. We log IP with the sole purpose of monitoring the number of hits received by our website.

Does bookaflower.com use third parties?

www.bookaflower.com uses the services of courier companies, news papers, Facebook, Twitter, Google, and Yahoo! for the posting of advertisements, promotions, to communicate various types of marketing messages, and for maintenance. To achieve this purpose, parties collect anonymous data from this website by using cookies. This anonymous data is also used to develop aggregate reports on our customer's reactions to ad campaigns and to learn more about our target audience so that we may provide only the most relevant offers and promotions.

How do I access and make changes to my personal information?

You can modify or delete your personal information anytime. Simply go to the Your Account link at the top of the bookaflower.com homepage. You can update any of your personal information by choosing that particular option. For example, you may want to edit your address book or set a reminder alert. You will be taken to the section where you can edit or update information.

What technology does bookaflower.com use to ensure the security of credit card transactions?

We have set the highest standards when it comes to credit card security to protect the information you provide when you make a purchase at bookaflower.com. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology to protect the storage and transfer of your data from unauthorized parties. www.bookaflower.com also uses PAYPAL & Techprocess (Bill Junction) for online Debit & Credit card transactions.

How secure is my bookaflower.com account information?

To protect your account information, you need to enter a valid e-mail address and password before buying any product from bookaflower.com, using your existing account information. Under no circumstances do we store your credit card information. Our Payment Gateway partners Techprocess (Bill Junction) & PAYPAL takes care of all the Debit/Credit or Cash card processing for bookaflower.com.

www.bookaflower.com has additional security measures to protect the loss, misuse, and alteration of your information. Only selected employees and agents of bookaflower.com have access to this information. This information is accessed for the sole purpose of completing your order.

Are my personal messages private when I purchase gifts from bookaflower.com?

When you add a personal message to your order, it is kept private by bookaflower.com. For the purposes of fulfilling an order, it is possible that your message may be viewed by a representative who processes orders. Our partners and employees adhere to the strictest standards of confidentiality to protect your privacy.

Reminder Notifications

bookaflower.com provides you with the option of setting reminders for important holidays and occasions once you have a user account. The reminders are sent to you if you have requested for them, and will often include links to our site for relevant products and services. If you provide ample information about the tastes and preferences of the recipient, then we can suggest relevant products in a better way. Information regarding reminder notifications is considered highly confidential and will not be disclosed to third parties.

Does bookaflower.com take guarantee for the security and privacy practices of the other sites that it is linked to?

We link our website to other sites only after we have made a detailed inspection about their privacy policies. However, we are not responsible for the privacy practice or the content listed in the Web sites. When you provide personal information to one of those sites, you are subject to the privacy policy of that website and not to the policy of bookaflower.com. We encourage you to read the policy carefully before providing any personal information.

How do I contact bookaflower.com if I still have questions?

You may contact us by clicking on the Contact Us link or by calling us on +91 8888 11 3300 or you may also write to us on cs@bookaflower.com. We respond as quickly as we can to each and every query. We may also keep your comments on file and share them with our customer care team to improve our service in the future. Your personal information will only be shared with third parties if we need to follow up with specific order-related questions or comments. The third parties will not use your information for promotional or any other purposes.