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Terms & Conditions:-

Shipping Disclaimer:

Dear Customer,

 

At the very outset, we acknowledge and thank you for the fact that you have chosen www.bookaflower.com over all other available options. We greatly value your order. We would like you to understand & appreciate how much we care for your orders. Please go through the disclaimers & stay informed.

 

At Book a Flower we are committed to delighting you by our service and customized products. However, for any reason, if you are not completely satisfied with your gift or its delivery, please do not hesitate to contact us.

 

Our partner florists use only the freshest flowers available for their hand-made bouquets to ensure that you can send flowers with confidence. And since every arrangement is personally delivered, we offer same-day delivery on most orders.

 

What should I know about my order?

 

Order Changes and Cancellations

Book a Flower is unable to cancel or change an order which is/are already in process at the florist, en route or delivered. Same-day orders are processed immediately, and usually cannot be changed. If you are calling about an order that is scheduled to be delivered today, call +91 8080 121 121. For other changes, mail us at cs@bookaflower.com.

 

No change in instructions can be entertained before 2 working hours (domestic orders) of the date of delivery, unless confirmed by our CS team on email.

 

No change requests will be entertained for any international order 48 hours (International orders) before the order unless confirmed by our CS team on email.

 

We are unable to cancel any order unless informed 24 hours (domestic) / 48 hours (international) prior to the delivery date

 

Problems with an Order

At Book a Flower, we make every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order, please let us know.

 

Please note; We are unable to entertain any complaint for perishable products like fresh flowers, cake etc. after 48 hours from the time of delivery

 

Shipping & Delivery Policy

 

Every Book a Flower gift bouquet is personally hand-delivered by an industry professional, and we make every effort to deliver your order as quickly as possible. Most of our products can be delivered the same day. To assure same-day delivery, orders must be received before 1:30 pm, Monday - Sunday, IST. Orders received after that time may be delivered the following day. Proof of delivery will be provided in case of any dispute in delivery

 

Regretfully, we are unable to guarantee time of delivery to rural route addresses, hotels, hospitals, military bases or cemeteries. To request a specific delivery time, please type it into the Special Instructions field during checkout. We will do our best to accommodate your preferences.

 

Before major holidays, we recommend that you place your orders at least five days in advance. Express delivery products may not be delivered along with courier products

 

Book a Flower, in conjunction with our service providers, will attempt to deliver a product on the requested delivery day. You acknowledge that requested delivery dates are non-binding estimates only and that you have no claim against us for any delays or early deliveries. We reserve the right to make deliveries in instalments, which shall not relieve you from your obligation to accept and pay for remaining deliveries. Our service providers do not telephone prior to delivering packages, and we cannot guarantee the time of delivery. All products are deemed accepted upon our delivery of the product to you or your designated recipient’s address.

 

BOOK A FLOWER is not responsible for:

 

1. Flowers, plants, fruits, sweets, gift products and preserved items delivered to incorrect addresses supplied by the sender.

2. Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender.

3. Decreased product quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender.

4. Product quality problems caused by improper handling by the recipient.

5. Non-Delivery of your gifts on Weekends at International delivery locations. In case of non-delivery at International locations on weekend,

all order scheduled for weekend delivery would be delivered on Monday.

 

Delivery to Hospitals Policy

The florists in our Book a Flower network are experienced at making deliveries to hospitals. When placing your order, please be sure to include the hospital name and telephone number, the name of the recipient and room number or ward of the recipient.

 

Book a Flower will send your gift bouquet in accordance with facility procedures, as most hospitals do not allow florists to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive flowers. Please check with the hospital before placing your order.

 

Delivery to Hotels Policy

The florists in our Book a Flower network are experienced at making deliveries to hotels however please be aware to make the following information available

A) Hotel Name

1. Full address of the hotel.

2. Room No.

3. Telephone number of the hotel.

4. Name of Tour Company, if applicable.

 

B)  If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception & the order will be assumed as executed. If the person has checked out of the hotel by delivery date, the order will be assumed as executed & no refund will be made in such cases.

 

Delivery to Wedding Halls/ Marriages Policy

For delivery of gift items to Wedding Ceremonies/ Marriage Halls, we may not be able to assure the delivery to the bride and/or bride-groom. However, we shall ensure that the delivery is made to one of the responsible member of host. Also, if possible we shall provide you with the name of the recipient through our order confirmation mail.

 

Recipient Not Home Policy

If you have specific instructions for the delivery of your gift bouquet, please note them in the Special Delivery Instructions field during checkout. In all other cases, if the recipient is not at home when the neighbourhood florist attempts a delivery, they will either:

1.       Call the recipient to schedule an appropriate delivery time.

2.       Leave a note on the recipient’s door asking them to contact the florist to schedule a delivery time.

3.       Leave the arrangement in a covered, secure area of the home (porch, garage, or other entrance)

4.       Leave the gift bouquet with a neighbour and place a message on the recipients door with this information

Disclaimers: For Holi Express Delivery Products

1.       Orders will be delivered from 9 am to 8 pm. 

 2.      Orders received till 26th March 2pm will be delivered on same day.

 .         Orders received thereafter will be delivered on or after 27th March

4.       Images are indicative in nature and actual product might vary.

5.       Delivery will be attempted once and in case of house locked/ recipient not available/ incorrect address/ recipient refusing delivery the order will be considered executed.

6.        No delivery on National Holiday (27 March 2013- Color Holi) 

 Disclaimers: For Holi Courier Products

1.        All orders would be dispatched by Bluedart/Firstflight/Fedex or Speed post courier .

2.        The above products will be delivered through courier. Lead time for delivery is 3-5 working days. 

3.        Orders received till 23rd March 2pm will be delivered on or before Holi. Orders received thereafter will be delivered on or after Holi. 

4.       Delivery all over India

5.       No deliveries on Sundays and national holiday.

6.       Delivery will be attempted once and in case of house locked/ recipient not available/ incorrect address/ recipient refusing delivery the order will be considered executed. 

Valentine Disclaimer:

   

For Fresh flowers & Cake ( Express Products)

1. We do not & can not commit any fix time for delivery as mentioned in Special Instructions or otherwise. Deliveries will be made between 6 am to 9 pm. No time guarantee on Valentine's day. We are extremely sorry, however cannot commit time specific deliveries.

2. Orders received till 6 pm 13th Feb. will be delivered on Valentine's day. Orders received thereafter will be delivered on or after 14th Februarys.

3. The delivery will NOT be redirected/ redelivered to any other address in any circumstance.

4. The above product will be delivered only in the cities mentioned in the List of Serviceable Cities.

5. We will attempt delivery of the items ONCE. In case the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases :

 

Delivery not done due to wrong address.

Recipient not available.

   

Premises locked.

   

Wrong phone or Cell or Extension number/ not working/ no reply or not connecting/ reachable and delivery is not done.

Recipient refused the products.

 

Delivered the product at the Gate/ Reception/ Neighbour.

 

6. Please note that Flowers, Cakes and other perishable products are sourced locally at the delivery location & will be hand delivered.

7. For delivery on 14th Feb, orders will be accepted only from Valentine catalogue.

8. The image displayed in indicative in nature. Actual product may vary in shape or design as per the availability."

9. We reserve the right to substitute the flowers (Including specified color) / other products with equal or higher value in case of non availability of the desired product.

10. In case of floods/ Heavy Rains/ National Bandh we reserve the right to reschedule the delivery for another date.

11. No change in instructions can be entertained.

12. Orders once placed cannot be cancelled unless requested 2 working day prior of the delivery date.

13. In case the product is not delivered due to any of the above reasons, the update will be available in the website and the same can be collected from the delivering outlet same day in the same city , details of which is available with our customer support numbers.

14. We will not entertain any complaint of any order beyond 7 (Seven) days from the date of delivery of the order.

15. Proof of delivery will be provided in case of any dispute in delivery.

16. For non-perishable commodities, respective brand owners will be responsible for the quality of product.

17. Delivery of certain branded items may not be possible/delayed under certain un-controllable circumstances such as product is not available in the market or discontinued by the manufacturer. In such cases, similar product, nearest to the description shall be delivered. Conformance would be sought from the customer for the same through e-mail. However, if there is no response from the customer within 24 hrs. It shall be assumed that s/he has agreed to the delivery of the alternate product.

18. Request for cancellation of confirmed order can be made up to 2 day prior to the delivery date. You can send cancellation request at cs@bookaflower.com.

19. While placing an order, please provide us with the following information for delivery at Hotel / Hospital.

 

Hotel

   

Full address of the hotel.

   

Room No.

   

Telephone number of the hotel.

 

Name of Tour company, if applicable.

 

 

Hospital

   

Full address of the hospital.

   

Ward number or name.

   

Home address of recipient with phone number.

If there is no one available at the shipping address (to accept the delivery of your order) at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made.

 

If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception & the order will be assumed as executed. If the person has checked out of the hotel by delivery date, the order will be assumed as executed & no refund will be made in such cases.

 

For delivery of gift items to Wedding Ceremonies/ Marriage Halls, we may not be able to assure the delivery to the bride and/or bride-groom because of non-accessibility of our delivery team to the couple. However, we shall ensure that the delivery is made to one of the responsible member of host. Also, if possible we shall provide you with the name of the recipient through our order confirmation mail.

 

Midnight Delivery Products: Valentine Midnight delivery product will be delivered between 10.30pm to 1am (due to heavy rush).

 

We will not accept only Cake orders for 14th Feb delivery.

 

Price will be applicable as per dates

 

 

Disclaimers: For Valentine Courier Products

   
     

1. All order received till 11th February 14.00 hrs will be dispatched through courier and will reach before or on Valentine's day.

2. Orders received thereafter will reach on or after 14th February.

3. Order will be dispatched through Blue Dart/Aramex / First Flight /Speed Post. Courier

4. Images are indicative in nature and the actual product might vary from the image shown.

5. Delivery will be attempted once and in case of house locked/ recipient not available/ incorrect address/ recipient refusing delivery the order will be considered executed.

6. Orders will be delivered within 4-5 working days.

7. The above courier product will be delivered all over India.

8. No Deliveries on National Holidays and Sundays.

9. We cannot specify any exact date or time for courier product delivery.

 

Disclaimers: For Holi Express Delivery Products

7.        Orders will be delivered from 9 am to 8 pm. 

8.     Orders received till 26th March 2pm will be delivered on same day.

9.        Orders received thereafter will be delivered on or after 27th March

10.     Images are indicative in nature and actual product might vary.

11.     Delivery will be attempted once and in case of house locked/ recipient not available/ incorrect address/ recipient refusing delivery the order will be considered executed.

12.     No delivery on National Holiday (27 March 2013- Color Holi) 

 

Disclaimers: For Holi Courier Products

7.     All orders would be dispatched by Bluedart/Firstflight/Fedex or Speed post courier .

8.     The above products will be delivered through courier. Lead time for delivery is 3-5 working days. 

9.     Orders received till 23rd March 2pm will be delivered on or before Holi. Orders received thereafter will be delivered on or after Holi. 

10.     Delivery all over India

11.     No deliveries on Sundays and national holiday.

12.     Delivery will be attempted once and in case of house locked/ recipient not available/ incorrect address/ recipient refusing delivery the order will be considered executed. 

Idea Subscriber Disclaimer:

 

·         Idea Subscriber's will get flat 20% discount + 4 additional 20% discount e-vouchers for future shopping with e-coupons having validity till 31st Dec'13.

·         e-Vouchers shall be emailed to all the valid customers on the their registered email id using which customers placed the order. (Valid Customer Definition – Customers with successfully placed orders). All 4 e-Vouchers have validity till 31st Dec'13.

·          We do not & can not commit any fix time for delivery as mentioned in Special Instructions or otherwise. Deliveries will be made between 6 am to 9 pm. No time guarantee on Valentine's day. We are extremely sorry, however cannot commit time specific deliveries.

·         Orders received till 6 pm 13th February will be delivered on Valentine's day. Orders received thereafter will be delivered on or after 14th February.

·         The delivery will NOT be redirected/ redelivered to any other address in any circumstance.

 

Important: Kindly refer to Shipping Disclaimer & Valentine Disclaimer for detailed insight on various stages of your order.

 

Substitution Policy

Occasionally, substitutions of flowers or containers are necessary due to temporary, regional availability issues. If this is the case with the gift you have selected, our experienced florists will ensure that the style, theme and colour scheme of your arrangement is preserved and will only substitute items of equal or higher value. We however reserve the right to substitute the flowers (Including specified colour) / other products with equal or higher value in case of non availability of the desired product.

 

Payment Options

 

Book a Flower uses the industry’s leading security technology to ensure that your order will be safe and secure.

 

For your convenience, Book a Flower accepts Visa, MasterCard, Maestro, Diners Club and PayPal.

 

We encourage you to place your order online for the fastest possible service, but if you prefer, please feel free to call in your order. You can reach us at +91 8080 121 121 between 9 am to 11 pm all days.

 

Order-Related E-mails

Shortly after you place an order, you’ll receive an Order Confirmation e-mail. Please put this in a safe place, as it will include all the details of your order, including an order number, in the event you need to contact us. To show our appreciation, you’ll receive a confirmation e-mail from us when your gift has been received.

 

What you should know about Fresh Flower/ Same Day deliveries (Express Delivery)

 

Time of Delivery

Book a Flower is unable to commit any fixed time for delivery as mentioned in Special Instructions or otherwise

 

All deliveries will be made between 9 am to 7 pm on the given date. Please note, express delivery products may not be delivered along with courier products

 

Same Day Delivery

 

Express Orders received till 2pm will be delivered till 7pm and order received till 5pm will be delivered till 9pm.

 

Redirection Policy

 

The delivery will NOT be redirected/ redelivered to any other address in any circumstance.

 

Service Level Agreements

o    The product will be delivered only in the cities mentioned in the List of Serviceable Cities

o    The delivery might be scheduled through a Non-BOOK A FLOWER outlet in event of some urgency or non-availability of particular product/BOOK A FLOWER Outlet in delivery location

o    Book a Flower will be able to attempt delivery of your gifts only ONCE. In the event  the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases:

 

   1. Wrong shipping/delivery address.

   2. Recipient not available.

   3. Premises locked

   4. Wrong landline/Mobile number or Extension number which may render us unable to reach the recipient for the delivery

   5. Recipient refusing to accept the delivery

   6. Delivered the product at the Gate/ Reception/ Neighbour

 

We try our best to make sure your gifts are delivered however; we will not be liable for the cases mentioned above

o    Please note that Flowers, Cakes and other perishable products are sourced locally at the delivery location & will be hand delivered

o    We do not deliver on National Holidays and emergencies

o    The image displayed on the site in indicative in nature. Actual product may vary in shape or design as per the availability. Please read our substitution policy for more details

o    In case of floods/ Heavy Rains/ National Bandh we reserve the right to reschedule the delivery for another date

o    In case the product is not delivered due to any of the above reasons, the update will be available in the website and the same can be collected from the delivering outlet same day in the same city , details of which is available with our customer support numbers

o    Delivery of alochol/wine is subject to local laws

o    Any preferences indicated in the cc avenue payment page will not be entertained

o    We do use non-BOOK A FLOWER outlets to service your deliveries in some rare cases.

o    Orders once placed cannot be cancelled unless requested 24 hours prior to the delivery time. You can send cancellation request at cs@bookaflower.com. Cancellation charge of INR 100 per order will apply.

o    Book A Flower follows a policy of free re-delivery in case of any genuine complaint raised by the buyer. Genuine cases include delivery at wrong address or date, and/or delivery of stale perishable items.

 

 

Delivery of Branded Items

 

o    For non-perishable commodities, respective brand owners will be responsible for the quality of product.

o    Delivery of certain branded items may not be possible/delayed under certain uncontrollable circumstances such as product is not available in the market or discontinued by the manufacturer. In such cases, similar product, nearest to the description shall be delivered. In such cases a written communication will be sent to the customer on email for a confirmation for the same. However, if there is no response from the customer within 24 hrs., it shall be assumed that she/he has agreed to the delivery of the alternate product

o    Request for cancellation of confirmed order can be made up to 1 day prior to the delivery date. You can send cancellation request at cs@BookaFlower.in

 

What you must know about Mid-night deliveries

 

Mid night delivery is a privilege we extend to our customers at a cost. The delivery will be made between 11.30 pm to 12.30 am on mentioned/requested delivery date. We deliver on Sundays also however, all disclaimers mentioned above are also applicable for mid-night deliveries

 

We currently offer this service only in INDIA.

 

While placing an order for a midnight delivery on the website, the date that should be chosen should be the one before the occasion date.

 

1.       The above product will be delivered only in the cities mentioned in the serviceable city list

2.       We will attempt delivery of the items ONCE. In case the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases:

 

a. Delivery not done due to wrong address.

b. Recipient not available.

c. Premises locked.

d. Wrong phone or Cell or Extension number/ not working/ no reply or not connecting/ reachable and delivery is not done.

e. Recipient refused the products.

f. Delivered the product at the Gate/ Reception/ Neighbour.   

 

       3. Please note that Flowers, Cakes and other perishable products are sourced locally at the delivery location & will be hand delivered 

 

       4. In order to check the status of an order, customer can use “Track Your Order ” option from the website or call the customer support number.

 

       5. If the order is supposed to surprise the recipient and the receiver should not be called before the delivery, the customer needs to call the customer service to specify the same in advance.

 

      6. Giving the landmark for a midnight delivery is a must to facilitate the delivery boy to locate the address.

 

      7. In case of non availability of the ordered products, we will first try contacting the customer to inform of the same and offer alternate suggestions. In a failed attempt to get through the sender, we reserve the right to substitute the flowers (Including specified colour) / other products with equal or higher value.

 

     8. No Alcohol orders can be taken for Gujarat.

 

What you should know about  Fixed Time Deliveries

 

All standard disclaimers mentioned above are also applicable for fixed time deliveries

 

1. This cannot be offered for courier products

2. We cannot commit sharp/exact time for delivery.

3. Order will be delivered +15 or -15 mins as per selected time.

4. We required minimum 3 hours gap between the order placing time and delivery time

 

What you should know about Courier Deliveries?

 

Domestic: All courier orders are carefully packed and dispatched from our warehouse. Soon after the order has been dispatched, you will receive a tracking number that will help you trace your gift. Standard delivery and brand disclaimers apply.

 

International: All parcels are shipped from the warehouse of our partners. Once the parcels are shipped, you will receive a tracking code to help trace the order.

 

In the event the address provided is wrong, we regret to inform we will be unable to deliver our gifts. Courier partners sometimes have some delays due to holidays and strikes. We try our best to use the best services but some delays are unavoidable.

 

What you should know about Remote Deliveries?

 

All the orders received by 6pm would be delivered on Next Day.

Deliveries are done all 7 days between 10am to 7pm.

 

The above product will be delivered only in the cities mentioned in the List of Serviceable Cities.

The image displayed is indicative in nature. Actual product may vary in shape or design as per the availability.

No time commitment for the deliveries would be entertained.

Correct and elaborate Address (landmark) and contact number of the recipient is must for placing the order.

Deliveries of limited flowers (roses, carnations) and products can be done in these cities

 

Please note, all standard disclaimers apply.

 

International Orders (More)

 

We are happy to help you send flowers internationally. Please call us at +91 8080 121 121 for assistance. View our International Flower Delivery information page for more details.

 

Please provide clear addresses, city, state, zip code and other details. Our processes are very strict and gifts to wrong addresses may not be delivered and you may be charged for the same. In the event the gift has to be redelivered due to customer’s mistake, standard redelivery costs will be levied.

 

Providing the phone number of recipient may help us talk to the customer if delivery has to be arranged.

 

Due to time zone differences, please allow 24-48 hours for us to get back to you with order status.

 

Other Important Policies

 

Pricing Policy

All prices listed on the Sites are subject to change. In the event a product (including, but not limited to, flowers, plants, floral arrangements, fruits, sweets, and other gift products) is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right, prior to the acceptance of your order pursuant to our Order Acceptance Policy described below, to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account in the amount of the charge.

 

Please note that the colours of items and products may depend on your monitor and may not be correctly displayed.

 

The availability of products and other items on each of the Sites may change at any time, without notice.

 

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order. Your order is not accepted until we send you shipping information for the order (or the accepted portion thereof). Notwithstanding the foregoing, you agree that, if we cancel all or a portion of your order or if we provide you less than the quantity you ordered, your sole and exclusive remedy is either (a) we will issue a credit to your credit card account in the amount charged for the cancelled portion or the quantity not provided (if your credit card has already been charged for the order) or (b) we will not charge your credit card for the cancelled portion of the order or the quantity not provided.

 

Payment Terms

For each product or service you order on any of the Sites, you agree to pay the price applicable for the product or service (including any sales taxes, surcharges and any delivery fees for the delivery service you select) as of the time you submitted the order.